Bookkizee FAQ: answers, fast.

Bookkizee is a cloud management and POS platform for salons, spas, car detailing and pet grooming businesses. It covers billing, appointments, digital job cards, WhatsApp receipts, AI attendance, inventory, CRM, payroll and reports.

No. Bookkizee runs in any modern web browser on desktop, tablet or smartphone. Connect an internet signal and sign in — nothing to install or update.

No. Data lives on managed cloud infrastructure with encryption and daily backups. Read our data isolation protocols for details.

Car detailing / auto care, salon & spa, and pet grooming. Each industry uses the same platform with workflows tuned to how that business actually runs.

A single payment can be completed in seconds — pick services, apply package balance or discount, take payment, send the receipt.

Yes. Packages auto-deduct visits or value from the balance, and memberships renew on schedule with balances tracked automatically.

Billing supports tax configuration per service and per store, including split taxes where your jurisdiction needs them.

You can mark payments as partial or due and track outstanding amounts against each invoice and customer.

Yes — depending on your setup, customers can book slots online and Bookkizee checks staff availability to avoid double-booking.

You can set buffer times and service durations so the schedule stays realistic and staff aren't double-booked.

Automated WhatsApp reminders before the slot are the most-cited reason teams report fewer no-shows after moving to Bookkizee.

Shift schedules and AI attendance give you a live view of who can take the slot, and you can reassign bookings in one move.

When a payment is marked done, Bookkizee generates a digital invoice and sends it to the customer's WhatsApp — branded with your store details.

The platform triggers updates from the workflow itself: vehicle received, service ready, invoice, and feedback requests. Together they form your communication flow.

Businesses use the customer CRM to send targeted WhatsApp messages for offers, birthdays and win-backs where supported in their region.

Integration uses WhatsApp Business channels configured for your store. Our team helps you set the correct account type for your market.

A tablet kiosk at the door uses facial recognition to check staff in and out. Attendance ties directly to shift schedules.

Face data is processed to verify identity for attendance only, with role-based access restricting who can view it.

Attendance feeds payroll and tier commission calculations, removing the manual register-to-payslip step.

Manual corrections can be made by an authorised admin, and the edit is logged in the audit trail.

Retail products as well as consumables used inside services — shampoos, ceramic coatings, towels — are tracked with consumption deducted automatically.

When stock falls below your reorder level, Bookkizee flags the item so you can buy before it runs out mid-job.

Yes. Stock and consumption are tracked per branch with transfers between locations recorded.

Products sold at the counter reduce retail stock automatically; consumables used in a service reduce their stock the same way.

Each branch needs its own Bookkizee account. We group your branch accounts, so you can work on all your branches from one login.

You choose. Branches can share customer loyalty and packages, or operate independently, visible together in one reporting view.

Yes — if you enable shared packages, customers can redeem at any branch and balances update in real time.

Yes. Roll up revenue, appointments, staff and inventory across branches, or drill into a single outlet.

Data at rest is encrypted (AES-256 class) and data in transit protected over TLS. See data isolation protocols for specifics.

Role-based permissions let you define what owners, managers, technicians and counter staff can see or edit.

Yes — regular snapshots with the restore process tested so business data survives any incident.

On managed cloud infrastructure with proactive monitoring, patching and server administration handled by the Bookkizee engineering team.

Each branch is its own account, priced per outlet, with a yearly option that saves 20%. Starter for one outlet, Growth for automation, Enterprise for chains. Message us on WhatsApp for a quote.

No setup fees on Starter or Growth. Enterprise migrations are quoted with the plan.

Yes — upgrade or downgrade anytime and only pay for the difference on your billing cycle.

Tell us if it doesn't fit within the first 14 days and we'll work with you on a path — including a full exit with your data exported.